Putting Trust at the Heart of Your Business
Scott's Story
The Trust Leader
Scott is the Founder of The Trust Leader, with a background founded in the prison service for over 18 years, working at some of the most notorious prisons in the UK, through to hostage negotiation training.
Today, he works internationally as a trust and management training consultant, and there is very little that Scott has not experienced where trust can be the difference between life and death.
A fascination with human psychology has led Scott to be a leading authority on trust, not just for organisations, but for individuals in business and life in general.
As Scott says, “without trust, we have nothing.” Scott has developed an overall trust model based on five key foundations of being capable, reliable, believable, selfless, and emotionally connected.
You can find out more about Scott by following and connecting with him on LinkedIn and signing up for The Trust Leader newsletter.
The Trust Leader
The Trust Leader was created to help organisations and leaders place trust at the centre of their leadership and culture. We aim to bridge the gap between leadership theory and real-world application by focusing on trust as the foundation for lasting change. Trust is the currency that drives relationships, decision-making, and long-term success, both within teams and with external stakeholders.
We recognise that without trust, leadership and culture cannot thrive. By helping leaders understand and build trust, we empower organisations to create cohesive teams, make better decisions, and drive sustainable success. Our goal is to ensure that trust is not just understood, but embedded in every aspect of leadership and organisational culture.
Our Model
The 'Trust Model', is a practical framework that simplifies the complexity of building trust into five actionable dimensions, all anchored by purpose. Purpose acts as the guiding principle, ensuring consistency between words and actions. Leaders are encouraged to align their behaviours with a clear, shared sense of direction, fostering stronger relationships and collaboration.
The five dimensions—Believable, Capable, Reliable, Emotionally Connected, and Selfless — provide a comprehensive approach to trust-building. Each dimension targets specific behaviours, from communicating with confidence to delivering on promises and prioritising others' interests. Together, these elements enable leaders and teams to establish trust incrementally, creating a culture where trust is both measurable and transformative.
Make Trust Your Competitive Advantage.
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