The five Trust Questions
The better question is: what do they need to trust you with?
Trust is contextual, not a single score. Use the five Trust Questions to identify what someone needs confidence in and the behaviour they need to experience.
Articles
Trust, pulled apart and put back into practice.
Current thinking on the moments where confidence is earned, borrowed, tested or quietly lost.
Latest thinking
Start with the question in front of you.
Explore the question closest to what you’re working on.
Authority, compliance and trust
Authority is not trust: why compliance can hide a confidence gap
Authority can produce compliance without trust. Learn how a green status report can hide the confidence gap between following a role and trusting its holder.
Consistency and adaptability
Changing your mind doesn't have to erode trust
Changing a decision need not damage trust. Confidence is more likely to survive when people can follow the purpose, evidence and reasoning behind the change.
Ethical influence
The difference between influence and manipulation
Influence and manipulation can use the same techniques. A transparent-reason test helps you spot pressure, concealment and manufactured urgency.
Borrowed trust in practice
Your qualification opens the door. It doesn't keep you trusted.
Qualifications, referrals and reputation can lend a practitioner early confidence. Direct experience decides whether that borrowed trust lasts.
Habits and trust
Do you say thank you to Alexa?
Small habits help trust-strengthening behaviour remain available under pressure. What thanking a smart speaker can reveal about practice and consistency.
You do not decide if you are trusted
Why don't people trust me when I know I'm trustworthy?
You know your intentions; other people judge what they experience. Understand why someone may not trust you and how to examine the evidence they have.
Trust Telegraph
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Trust Telegraph is a short note for people whose work depends on other people’s confidence.