The Trust Leader platform is operated by Venandi Solutions Limited, trading as The Trust Leader, registered in England and Wales under number 07682213, registered office 3rd Floor, 86–90 Paul Street, London, EC2A 4NE.

How payments are handled

Our order process and payments are managed by our payment provider Paddle (Paddle.com Market Limited), who acts as the Merchant of Record for purchases. Paddle handles the transaction, billing, receipts and any applicable taxes, and may appear on your bank or card statement. Paddle’s own buyer terms also apply to your purchase.

Free trial

We offer a free trial, currently 28 days. You are not charged during the trial, and you do not need to cancel a trial to avoid being charged — paid features simply end when the trial finishes unless you choose to subscribe. You only pay if and when you start a paid subscription.

Subscriptions and automatic renewal

Paid access is a subscription. Subscriptions renew automatically at the start of each billing period until you cancel. The price and billing period are shown to you before you purchase.

Cancelling your subscription

  • You can cancel at any time. Cancellation takes effect at the end of your current billing period, and you keep access until then.
  • You can cancel from your account settings on the platform, via the management link in your Paddle receipt, or by contacting us atinfo@thetrustleader.com.
  • Cancelling stops future renewals. It does not, by itself, refund the current period.

Your statutory cancellation right

If you are a consumer in the UK or EU you normally have a 14-day right to cancel a new purchase for a refund. Because the platform is digital content supplied immediately, when you subscribe you ask us to start providing access straight away and acknowledge that you lose this 14-day right once access has begun — except where the law preserves it.Nothing in this policy affects your mandatory statutory rights.

Refunds

  • Because access begins immediately and you can cancel renewals at any time, we do not generally provide refunds for the current or past billing periods once a subscription period has started.
  • We will of course provide a refund where you are entitled to one by law, or where we agree there has been a billing error or a material failure of the service on our side.
  • If you think you are entitled to a refund, or were charged in error, contact us atinfo@thetrustleader.com within 14 days of the charge, with your account email and the receipt or transaction reference. Approved refunds are issued to your original payment method via Paddle.
  • We may consider discretionary refunds case by case. Doing so once does not oblige us to do so again.

Organisations, coaches and partners

Where an organisation, employer, coach or partner purchases access for you or a group, refunds and cancellation are governed by the Business Terms or order form for that purchase, not this consumer policy.

Changes to this policy

We may update this policy from time to time. The version in force at the time of your purchase applies to that purchase.

Contact

info@thetrustleader.com · Venandi Solutions Limited, 3rd Floor, 86–90 Paul Street, London, EC2A 4NE.