Who we are and what these terms cover
These Terms of Use are a legal agreement between you and Venandi Solutions Limited, trading as The Trust Leader, registered in England and Wales under number 07682213, registered office 3rd Floor, 86–90 Paul Street, London, EC2A 4NE (“we”, “us”).
They govern your use of the website at thetrustleader.com and of the Trust Leader platform, including the Trust Map, playlists and activities, reflections and journal. By using either, you agree to these terms and to our Privacy Policy andCookies Policy, which are incorporated by reference. If you do not agree, do not use them.
Using this website
You may read this website and share links to it. The content is provided for information: it describes our approach to trust and what the platform does. It is not professional, legal, medical or psychological advice, and it is not a promise of any particular result.
Where the site invites you to join a waitlist or start a trial, those forms are provided by our partner Samai and what you submit is handled as described in the Privacy Policy.
The Trust Leader platform
The platform helps you strengthen trust in your working relationships through a personal Trust Map, guided playlists and activities, structured reflections, and a private journal. Where you access it through a coach or organisation, additional features may apply. We may add, change or remove features over time.
Eligibility
The platform is an adult, workplace product. You must be at least 18 years old to create an account or use it. By using it you confirm that you are 18 or over.
Your account
You must give accurate registration details and keep them up to date. You are responsible for keeping your login secure and for activity under your account. Tell us promptly of any unauthorised use. One account is for one person; do not share it. We may suspend or close an account that breaches these terms.
Free trial, subscriptions and payment
Free trial
We may offer a free trial, currently 28 days, giving access to a defined set of features. At the end of the trial your access to paid features ends unless you start a paid subscription. We will not charge you during the trial unless you choose to subscribe.
Subscriptions
Paid access is sold as a subscription to a tier. Prices, features and billing periods are shown before you purchase.
Billing
Subscriptions are sold and processed through our payment provider Paddle (Paddle.com Market Limited), which acts as our Merchant of Record. Paddle handles the transaction, billing, receipts and applicable taxes, may appear on your bank or card statement, and its own buyer terms also apply. By subscribing you authorise the charge for the fees shown, including automatic renewal at the start of each billing period until you cancel. We do not store your full card details. See our Refund and Cancellation Policy.
Cancellation and refunds — individual consumers
- You can cancel at any time. Cancellation takes effect at the end of the current billing period and you keep access until then.
- Consumer cancellation right: if you are a consumer in the UK or EU you normally have a 14-day right to cancel a new purchase. Because the platform is digital content supplied immediately, by subscribing you ask us to start straight away and acknowledge you lose the 14-day right once access begins, except where the law preserves it. Nothing here removes your mandatory statutory rights.
- We may change prices or plans, with reasonable notice, applying from your next renewal. If you do not accept a change you can cancel before it takes effect.
Organisations, coaches and partners
Where an organisation, employer, coach or partner buys access for you or a group, that purchase is governed by our Business Terms or order form, not the consumer terms above.
Your content — Trust Map, reflections and journal
You own your content
You keep ownership of what you create on the platform — your Trust Map entries, reflections, journal entries and ratings. You grant us a limited licence to host, store, process and display it solely to operate the platform for you and, where relevant, your coach or organisation.
How we may and may not use it
- We use it to deliver the service to you.
- We use it to improve our recommendations only if you opt in, and then only a limited set of structured signals, in anonymised, aggregated form. We do not use your written reflections, and never your journal, for this.
- We use it in marketing only if you opt in, and only after a person reviews and anonymises the quote. We never use your journal in marketing.
- Your journal is private to you, and to any entries you choose to share with your coach.
We do not claim a broad right to reuse or adapt your content for other purposes. Any change to the uses above is governed by the consent choices in your profile and the Privacy Policy.
Writing about other people
Your reflections may touch on your working relationships. Please do not identify other people — refer to them by role or initial, and focus on the behaviour and its effect on you. You are responsible for what you submit and must not post unlawful, defamatory, harassing or confidential material about others.
Acceptable use
You agree not to: use the website or platform unlawfully or harmfully; upload content that is illegal, defamatory, harassing, infringing or breaches another person’s privacy; attempt to access other users’ data; copy, modify, reverse-engineer or create derivative works; use bots or scrapers or circumvent security; or resell or commercially exploit them except as expressly permitted. We may remove content or suspend accounts that breach this.
Coaches and organisations
If you access Trust Leader through a coach or organisation, they may be able to see your reflections and ratings, and any journal entries you choose to share, as part of the coaching relationship, and may use them to evidence your progress, including in reports to you and the sponsoring organisation. In doing so they act as a controller of that data and are responsible for how they use it; we provide the platform to them under a separate data-processing agreement. We encourage impact reporting to use aggregated results and to avoid identifying other people. This applies only where you have a coach or organisation.
Availability, changes and termination
We provide the website and platform on an “as is” and “as available” basis and may modify, update, suspend or discontinue features, with reasonable notice where practicable. We aim for reliable availability but do not guarantee it will be uninterrupted or error-free. You may stop using it and close your account at any time. We may suspend or terminate access if you materially breach these terms or where required by law. On termination, your data is handled per our Privacy Policy retention terms.
Intellectual property
All intellectual-property rights in the website, the platform and our content, other than your content, belong to us or our licensors. We grant you a personal, non-exclusive, non-transferable, revocable licence to use them for your own personal or internal business purposes in line with these terms. No other rights are granted.
Disclaimers and limitation of liability
Trust Leader provides guidance and tools to support strengthening trust; it is not professional, legal, medical or psychological advice. To the maximum extent permitted by law we disclaim implied warranties of fitness for a particular purpose, accuracy and satisfactory quality. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law. Subject to that, we are not liable for indirect or consequential loss, or loss of profits, data or goodwill, and our total liability to you in any 12-month period is limited to the total fees you paid us in that period. Your mandatory statutory rights as a consumer are not affected.
Privacy and cookies
Your use is also governed by our Privacy Policy andCookies Policy, which explain what we collect and how we protect it.
Changes to these terms
We may update these terms. We will post the updated version and, for material changes, give reasonable notice. Continuing to use the website or platform after changes take effect means you accept them.
General
These terms are the whole agreement between us on this subject and supersede earlier terms for it. If any provision is found invalid, the rest continues to apply. We may transfer our rights and obligations where your rights are not adversely affected; you may not transfer yours without our consent. No delay in enforcing a term is a waiver. The Contracts (Rights of Third Parties) Act 1999 does not apply, except that the section on coaches and organisations may be relied on by a coach or organisation where relevant.
Governing law and jurisdiction
These terms are governed by the law of England and Wales. Disputes are subject to the courts of England and Wales, without prejudice to mandatory consumer protections in your country of residence.
Contact
info@thetrustleader.com · Venandi Solutions Limited, 3rd Floor, 86–90 Paul Street, London, EC2A 4NE · tel 020 3551 1783.