See it in the Hub

Follow one leader through the Trust Journey.

Maya leads a project. Her sponsor, Daniel, has started double-checking her dates. Here is what her first 28 days in the Hub look like, step by step.

Sample: fictional people and demonstration data. Screens are simplified drawings of the Hub.

Trust Leader HubIdentify

Who is this Trust Map about?

Key person

Daniel, project sponsor

What Daniel cares about

Hitting his targets. Depending on Maya puts his reputation on the line.

The outcome Maya wants

“Daniel backs my judgement to leadership, instead of working around me.”

Step 1 of 8 · Identify

Pick the relationship that matters

What Maya does: Maya chooses one working relationship and writes down what Daniel cares about and what she wants to be different.
Your part as coach or L&D lead: A coach or L&D lead can help her pick the relationship that matters most right now.
Why it helps: Starting with one real person keeps the work specific, so there is something concrete to practise on Monday.

Trust Leader HubIdentify

Maya’s Trust Map

How Maya thinks Daniel sees her, 1 to 5

Clarity & Honesty

Delivery & Consistency

Capability & Realism

Understanding & Connection

Fairness & Consideration

Focus

Delivery & Consistency

“Do they believe I’ll do what I said?”

Step 2 of 8 · Identify

See where his confidence is lowest

What Maya does: Maya scores the five Trust Questions from Daniel’s side. The lowest one becomes her focus.
Your part as coach or L&D lead: Talk the map through with her. It is her view of how Daniel sees her, not Daniel’s own answer.
Why it helps: Leaders often guess the wrong problem. The map points at one area instead of five.

Not every journey starts with a Trust Map. The Self-Assessment gives a general view of how consistently someone shows all 20 behaviours across their work.

Trust Leader HubDesign

Choose one behaviour

Delivery & Consistency

Agree clear expectations up front Option

Flag It Early Chosen

Give updates on progress, and raise issues early when there are risks or delays.

Pause before responding Option

Step 3 of 8 · Design

Choose one behaviour to practise

What Maya does: Maya picks the behaviour that would make the biggest difference with Daniel: flagging risks before he has to chase her.
Your part as coach or L&D lead: Help her choose one she will actually use in the next fortnight.
Why it helps: One behaviour at a time is easier to practise properly than a list of good intentions.

Trust Leader HubDesign

Flag It Early

3 activities · about 10 to 15 minutes each

Foundation
If OnlyDone

Build
Early WarningIn progress

Embed
Red Flag SlalomTo do

Step 4 of 8 · Design

Get a short, prepared playlist

What Maya does: The playlist gives Maya three short activities in order: notice the habit, try it, then make it routine.
Your part as coach or L&D lead: Practitioners can send an approved playlist to a client or a cohort. Each person starts their own copy.
Why it helps: Nobody has to design the practice from scratch, and it fits around a busy week.

Trust Leader HubPractise

Early Warning

Used in her next update to Daniel

Straight after

“Raising the API slip before the deadline felt exposing, but Daniel just said ‘thanks’ and re-planned. Nothing like the reaction I’d built up in my head.”

How useful was this?

Save reflection

Step 5 of 8 · Practise

Try it in real work

What Maya does: Maya uses the activity in a real conversation, then writes a short note on what happened.
Your part as coach or L&D lead: Ask what she tried and what she noticed. The note gives you something specific to talk about.
Why it helps: Practising where the behaviour is needed can help it become part of everyday work.

Trust Leader HubPractise

7-day check-in

Early Warning

Are you keeping it up?

“Flagged risks early three times this week. Daniel’s stopped asking me ‘are you sure?’ on dates.”

Activities done 3 of 3

Check-ins 3

Days active 19

Step 6 of 8 · Practise

A check-in seven days later

What Maya does: A week later the Hub asks whether the new habit is sticking.
Your part as coach or L&D lead: If it is slipping, this is the moment to step in, not three months later.
Why it helps: Spacing the practice over weeks gives the behaviour time to settle.

Trust Leader HubReflect

Day 14 re-score

Same five areas, same person

Delivery & Consistency 2 → 3

Clarity & Honesty 3 → 3

Capability & Realism 3 → 3

Understanding & Connection 3 → 3

Fairness & Consideration 3 → 3

“Twice I flagged a slip before he chased me. The second time he said ‘thanks for the heads-up’.”

Step 7 of 8 · Reflect

Re-score the same relationship

What Maya does: Maya scores the relationship again and writes what has changed.
Your part as coach or L&D lead: Look at the movement and her words together. One area moved; the others did not, and that is fine.
Why it helps: Re-scoring the same map shows whether her own view has moved, alongside what she says she did.

This is Maya’s own view. It does not measure what Daniel thinks.

Trust Leader HubReflect

Your Trust Journey

Maya & Daniel · 14 April to 12 May 2026

Cover

“For the first time since the reorg, I trust my own follow-through.”

Chapter 1 Why this journey began

Chapter 2 How trust strengthened

Chapter 3 The work you did

Chapter 4 In your own words

Close Where it landed

Download Trust Journey (PDF)

Step 8 of 8 · Reflect

Keep the whole journey in one document

What Maya does: Everything Maya did lands in one document: why she started, how trust moved, the work she did and her own words.
Your part as coach or L&D lead: With her permission, it is something to bring to a coaching session or a programme review. Cohort reports bring this together for a group.
Why it helps: Then the loop starts again: a new focus, practised, then re-scored.

See the real report. This is the Trust Journey the Hub produced for Maya’s fictional 28 days, exactly as a user downloads it. No form, no email.

Download the sample Trust Journey (PDF)

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